Exchange - Can be done for an unused item and must be exchanged for something Scarlett Tippy Toes currently has in stock. The return and costs will need to be arranged by yourself. You have up to 21 days after purchase to excahnge due to change of mind.
Refunds are on a case by case basis and this will not occur for a change of mind.
Any items deemed to be used will not be eligible for an exchange or refund.
Scarlett Tippy Toes prides itself on selling quality products. If you deem the item to be faulty (with the exception of general wear and tear) please contact and we will determine a solution on a case by case basis.
Items listed on this website are current stock on hand. Backorders (items that are currently on their way to Scarlett Tippy Toes), will not be listed on website. If there is something you would like ordered please e-mail email@example.com We will work with you to determine an appropriate time-frame and hold the incoming item for you. A small deposit may be required to do this.
Due to the nature of some items - delivery timeframes are an estimate and there can be delays to this due to forces beyond our controls such as, but not limited to, customs clearance, unpacking at warehouse and postage delays. If the delivery timeframe exceeds ETA, Scarlett Tippy Toes cannot be held responsible for this. We will continue to be open and communicate this with you but cannot be held responsible for forces beyond our control. Please note, this will only apply to items that your have expressed an interest in as all items listed for sale on our website are currently on hand.
If you purchase an item that is currently on hand, please allow 1-2 weeks to have it reach the shipping address. We will endeavor to post all items within 2 business days of purchasing but postage timelines are beyond our control.
We use Australia Post & Sendle Couriers. The use of both services ensures that we are able to deliver Australia-wide and offer the lowest postage price.
All items, regardless of size, will be send via tracked post. You have the option at checkout to select standard or express. Express is based on Australia Post express service. It will still take 1-2 days for your item to be packed and shipped.
Standard Postage is capped at $=4.99 regardless of number of items purchased. Express is capped at $7.99.
If you would like to save on postage costs - free pickup can be arranged in Cairnlea (postcode - 3023). This has to be at a time agreed with myself. I will not leave items unattended so please only choose this option if you are flexible with pick up times as I work part-time and have commitments with my family. It is suggested that you e-mail before placing an order if you would like to take up this option.
We thank-you for choosing to shop at Scarlett Tippy Toes and for choosing to support small business.