Shipping


Connetix Pastel Tiles

IMPORTANT NOTE ABOUT COVID-19 SHIPPING

*As of 20th April, Australia Post have temporarily suspended their Express Post guarantee. Express Post will continue to remain the fastest postal delivery option and Express Post will be prioritised but they may not be delivered by next business day* 

*COVID-19 Shipping - At Scarlett Tippy Toes we continue to ship orders daily from Melbourne. Please note that Australia Post is experiencing significant delays due to the need to maintain Social Distancing, the sheer volume of parcels currently in the network & a significant reduction in the availability of passenger flights. Shipping Delays are beyond the control of Scarlett Tippy Toes. If your parcel has not arrived after 10 BUSINESS days, please contact us and we will follow up for you. Transit times are expected to be delayed due to the above.*

All products sold on the Scarlett Tippy Toes website are in stock in Melbourne and ready to ship. No items are sold on a pre-order basis.  

We will endeavour to post all items within 3 business days of purchasing but postage timelines (once your parcel is with Australia post or Sendle) are beyond our control. In 80% of cases your item is shipped within 2 business days. Please allow 1-2 weeks to have it reach the shipping address. This is based on timelines provided by Australia Post & Sendle and is beyond the control of Scarlett Tippy Toes. 

We currently have two shipping options available at $8.50 which are detailed below. 

Australia Post only - for this shipping option we use Australia Post Standard Shipping only. You are welcome to use PO Boxes or Parcel Lockers

Tracking Shipping (Sendle Option) - At the checkout we also provide the option to select preference for Sendle Service. If you select this option Sendle will be used IF the shipping address is located in Sendle's Metro Zone. If the shipping address is subject to Sendle's rural rates then as a business we make the decision to send the parcel via Australia Post. Please note Sendle cannot deliver to PO Boxes or Parcel Lockers. 

Please also note that on occasion, Sendle might experience delays with picking up parcels. If I am made aware of such a delay, parcel will automatically be sent via Australia Post. 

Our express option will be sent via Australia Post only. Express shipping relates to the postal service used only. It may still take up to 3 business days to pack your parcel. Express shipping does not move your order up our packing queue. 80% of our parcels are sent within 2 business days. 

Please note, we are based in Melbourne. Therefore, please keep this in mind in relation to Victorian public holidays as these do not get counted towards the 3 business days. 

All items, regardless of size, will be send via tracked post. You have the option at checkout to select standard or express. 

Standard Postage is capped at $8.50 regardless of number of items purchased & Express is capped at $12.95.